LOVED BY OUR CUSTOMERS

I will be honest, a closing down sale from a shop I had never heard of had me expecting the worst. I was wrong. My order came quickly, the quality was lovely, and everything was exactly as described. I felt rather silly for doubting them.

When the prices are this low you assume the clothes will be cheap and nasty. They are not. Everything I have ordered feels well made and looks far dearer than I paid. I have already been back twice.

My one worry was what happens if something does not fit, especially with a shop that is closing. I sent a piece back and the refund came through without any fuss at all. No arguments, no chasing. That is rare these days.

What won me over was the service. I emailed with a question, half expecting to hear nothing, and a real person replied the same day and could not have been kinder. You simply do not get that everywhere now.

I am not the most confident with computers and usually ask my daughter to order for me. This time I managed it all on my own. The website is clear and simple, and my parcel arrived just as promised.

Three orders now and every single one has arrived on time and beautifully wrapped. For a shop in its final weeks, the care they take puts younger companies to shame. I trust them completely.

My only complaint is that I found this lovely shop just as they are closing for good. The clothes, the prices, the service, all wonderful. I have stocked up while I can and I am genuinely sad to see them go.
COMBINE AND RECEIVE UP TO 20% DISCOUNT
When we opened Lucy & Willow, we had one dream. To create a little corner of London where every woman felt seen, beautiful and completely at home. Because of you, that dream grew far bigger than we ever imagined.
After 22 happy years, the time has come for the part we have put off saying. We are retiring, and Lucy & Willow is closing its doors for good. No new season, no next time. This really is goodbye.
So we are letting go of our entire collection at the lowest prices we have ever offered, up to 70% off everything. Once a piece sells, that is the last of it.
If something speaks to you, please do not leave it behind. It would mean the world to see our favourites worn and loved long after we have turned the key.
Thank you for being part of our story.
With love, Lucy and Willow
FAQs
Yes — we offer free shipping on all orders, at no extra cost.
Once your order ships you'll receive an email with a tracking link. You can also track it on our order tracking page.
Not quite satisfied? You can return your order within 30 days of receipt. We keep the process simple and hassle-free.
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days, depending on your location.
Our products fit true to size. Check the size chart on each product page to find your perfect fit.
Our team is here to help with any questions or styling advice. Email us and we'll reply within 24–48 hours.
Info@lucywillowlondon.co.uk
