Terms of service

Effective Date: May 28, 2026
Store: Lucy Willow London
Website: https://lucywillowlondon.co.uk
Contact: support@lucywillowlondon.co.uk

1. Overview

This website is operated by ECOMDREAM, a sole trader organised under the laws of New South Wales, Australia (ABN 87728334984), with its registered office at 24 Gracemar Avenue, Panania NSW 2213, Australia. ECOMDREAM trades as Lucy Willow London.

Throughout the site, the terms "we," "us," and "our" refer to ECOMDREAM trading as Lucy Willow London. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein. If you do not agree to these Terms, you may not access the website or use our services.

2. Eligibility

By using this website, you confirm that:

You are at least the age of majority in your place of residence, or
You have obtained consent from a parent or legal guardian

You agree not to use our website or products for any unlawful, fraudulent, or unauthorized purpose.

3. Formation of Contract

A contract is formed when you receive an order confirmation email from us. We reserve the right to refuse or cancel any order before acceptance, including but not limited to cases involving:

Suspected fraud
Pricing or listing errors
Stock availability issues
Violation of our policies

If an order is cancelled after payment, a full refund will be issued.

4. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not entered processing. After this period, orders may already be:

Processed
Packed
Prepared for shipment
Dispatched to the courier

Once an order reaches these stages, cancellation is not guaranteed. If an order has shipped, cancellation is no longer possible. The customer must follow the return procedure outlined in our Return Policy.

5. Product Information

We strive to display products as accurately as possible. However:

Colours may vary depending on screen settings
Minor variations in texture or appearance may occur
Product descriptions, availability, and pricing may change without notice

Obvious errors or inaccuracies are not binding.

6. Pricing and Payment

All prices are displayed in the currency shown on the website. Prices may change without notice. Payment must be received in full before shipment. We use secure, encrypted payment systems. Lucy Willow London does not store full payment card details.

7. Delivery

Estimated delivery times are provided for convenience only and are not guaranteed. We are not responsible for delays caused by:

Couriers
Customs procedures
Incorrect shipping details provided by the customer
Circumstances beyond our reasonable control

Risk of loss transfers to the customer upon confirmed delivery.

8. Returns and Refunds

Returns are governed by our Return and Cancellation Policy. Customers may request a return within 30 days of delivery, subject to eligibility requirements. Return shipping costs are the responsibility of the customer unless the return is due to our error. Refunds exclude original shipping fees unless required by applicable consumer protection laws.

9. Prohibited Use

You may not use our website:

For unlawful or fraudulent activities
To violate any applicable laws
To upload malicious software
To interfere with website security
To misuse or abuse customer service

Violation may result in suspension or termination of service.

10. Intellectual Property

All content on this website, including images, text, logos, graphics, and product descriptions, is the property of Lucy Willow London. Unauthorized reproduction, copying, or distribution is prohibited.

11. Disclaimer

All products and services are provided "as is" and "as available." We do not guarantee that:

The website will be uninterrupted
The website will be free of errors
All product information is completely free of minor inaccuracies

12. Limitation of Liability

To the maximum extent permitted by applicable law, Lucy Willow London shall not be liable for:

Indirect or consequential damages
Loss of profits or revenue
Temporary service interruptions
Unauthorized access to user data

Our total liability shall not exceed the amount paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Lucy Willow London from any claim, demand, or damages arising from your breach of these Terms or misuse of our services.

14. Third Party Services

Our website may use third party services, including payment processors, analytics tools, and shipping partners. These services operate under their own terms and policies. We are not responsible for third party actions or policies.

15. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.

16. Contact

For questions regarding these Terms:

Lucy Willow London
Email: support@lucywillowlondon.co.uk
Website: https://lucywillowlondon.co.uk

ECOMDREAM (trading as Lucy Willow London)
Sole trader, ABN 87728334984
24 Gracemar Avenue, Panania NSW 2213, Australia